How many of us have made a £4,500 mistake in our lives? Not too many, I’m willing to bet.
Somebody at Hawksmoor Manchester did recently and what the restaurant publicly tweeted about the situation might just shock you.
To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
Wow. I mean, that was REALLY nice of them.
So the bottles must have looked a lot alike, yeah?
THEY LOOK PRETTY SIMILAR OK?!
pic.twitter.com/JWFW81cbe8
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
Oh… hmm….
But this did inspire people to share their own stories about people royally fucking up on the job…
Heard a similar thing from tech once, story goes someone accidentally wiped the live database or similar and was understandably scared they’d be fired. instead the boss said, “why would I fire you, I just spent thousands of dollars training you.”
— Andrew Taylor (@Andrew_Taylor) May 16, 2019
And it gets worse…
I once by accident released a £90k payment for work that hadn’t been delivered. I was sure I was going to get a formal warning, but my PM was like, “how about you develop a series of steps so this doesn’t happen again.”
— YourFavBlackAuntie (@greendoondoon) May 16, 2019
But most people (and potential customers) were legitimately impressed by the restaurant’s progressive take on the situation…
This is such a great way to deal with a member of staff who has made a genuine mistake – great to read about it, well done to the management team & a lot of leaders could learn a thing or two from this story. Thanks for sharing the story.
— DCC Serena Kennedy (@KennedySerena) May 16, 2019
Others roasted the restaurant for caring such expensive wine. Because what about the homeless people, huh?
Well, they had the perfect comeback for that too..
I’m sure you’re all getting tired of this now, so one last thing, to the people who put homelessness in Manchester next to ‘£4500 wine?!’ and suggesting we have no values: we’ve raised well over £1m for @ACF_UK, work with @WoodSt_Mission and @notjustsoupMCR. We have values.
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
Game. Set. Match.
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