In 1982 Xerox management watched a film of people struggling to use their new copier and laughed that they must have been grabbed off a loading dock. The people struggling were Ron Kaplan, a computational linguist, and Allen Newell, a founding father of artificial intelligence.

In 1982 Xerox management watched a film of people struggling to use their new copier and laughed that they must have been grabbed off a loading dock. The people struggling were Ron Kaplan, a computational linguist, and Allen Newell, a founding father of artificial intelligence.