Category: customer service

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Sandwich Shop Employees Share the Weirdest Thing a Customer Ever Ordered

I’ve never had the pleasure of working in a sandwich shop, but I have waited tables, and let me tell you – just when you think people can no longer surprise you, they definitely will.

There is no shortage of weirdness when you work in a customer-facing role, but even so, these 15 sub-shop orders are pretty out there.

15. I’ve been pregnant and this seems extra.

Don’t work there any more, but the one order that sticks in my mind above everything else was one time a guy came in on the phone to order two sandwiches and he explained one was for his 7 months pregnant wife so to please make it right, he has a list of exactly what she wants. So I made it exactly how it was written down, then made his and he paid and all was good in the world.

Then maybe ten minutes later the phone rings and I answer it and there is this woman on the phone just screaming at me telling me I made her sandwich wrong and how she wanted ranch instead of mayo and blah blah and that she would send her husband in to get it remade, ya know full Karen minus the “let me speak to the manager” bit. So the guy comes back in and I immediately recognize him and he’s apologizing profusely explaining that his wife is pregnant and hormones and whatnot, and I assured him I’ve been yelled at for less it’s no big deal I’ll remake it at no charge, he has the offending sandwich, I remake it right and throw the old one away, and as I’m ringing up the order(even though it was free it still had to be rung up at $0 for bread count accuracy) the phone rings.

So I hand the man his sandwich and answer the phone and there is this woman on the phone hysterically crying on the other end and so I ask if she’s alright and she informs me that she called earlier and she felt horrible about yelling at me because she realized she wrote it down wrong and it wasn’t my fault and the whole time I’m just awkwardly telling her that it’s okay, no big deal we got it taken care of, you’re okay don’t worry about it, It’s no big deal. And then she, still sobbing, asks me straight up “do you forgive me?” And I said “it’s all good no worries” and she said “No. Do you forgive me?” And I said “yeah dont worry about it” and she asked again “but do you forgive me?” And I replied “yes, I forgive you. Have a great night ma’am.” After which she hung up.

I still remember that even seven years later because it was the only time I’ve ever had a customer call back not only to apologize, but crying about it as well. Ironically for the question I don’t actually remember what the specific sandwich was, I wanna say it was an oven roasted chicken breast but I truly am just taking a shot in the dark.

14. What on EARTH.

I worked in a pizza place and at one point we had a man walk in and order a personal cheese pizza. Then he specified that he wanted no sauce. Then added that he wanted no cheese. Then decided he’d like to add uncooked cherry tomatoes as a topping.

We ended up cooking a slab of dough and throwing some cherry tomatoes on top. He then proceeded to use the pizza crust as a plate for his tomatoes, then threw the crust away after finishing his tomatoes. We had a salad bar with the exact same tomatoes as well.

13. The customer is always right.

We had frozen egg disks that we were supposed to heat in the oven. I say egg, but really it was more of a frozen circle of egg whites with a yellow piece in the middle (that may or may not be missing depending on luck of the draw).

This one guy would come in every shift I had and order just the egg circle, but didn’t want us to heat it up. We handed him hard, frozen, disgusting looking, disks that sounded like rocks when banged against the counter, covered in ice flakes.

He barely spoke English, so the first time he showed up we were very confused to say the least. But once we understood he was very happy with his egg hockey pucks.

12. I wonder if they were all for him?

Back in High School, I worked at the local subway.

Every night, 30 minutes to an hour before close, this large African American man built like an NFL linebacker would come in, and no matter how many or what kinds, would clean out whatever was left of our cookies for the night.

Two Oatmeal Raisins? A dozen Chocolate Chip? A smattering of everything? Didn’t matter, he’d purchase every single cookie left and leave.

We nicknamed him Cookie Monster.

11. This is my people.

“What can I get for you?”

“I’ll get a 6-inch Honey Wheat, just condiments.”

“Just condiments?”

“just condiments. All of them, if you don’t mind.”

That day ruled.

10. Sauce is life.

My town had a lot of foreign exchange students from South Korea and they would always order the meatball subs with scoops of “seafood sensation” which was just mayo and imitation crab. Then have it toasted, it smelled horrible.

Also had a guy that could barely talk he was so high wanted every sauce on his chicken bacon ranch, it was more soup by the end. Then he gets to the register and he remembers he doesn’t have any money and walks away. My manager actually asked anyone if they wanted it.

9. An adult eating a cheese sandwich. Okaaayyy.

I worked at Subway many years ago. There was a couple that would come in semi-regularly and she wanted just a double helping of American cheese on white bread. No veggies, no condiments. Just cheese. I never charged her for the extra cheese since I figured the veggies she wasn’t getting offset it.

Eventually she started asking for more and more cheese until it was easily 10x what came on it. She must have been bummed when I quit. That cheese sandwich probably would have cost about $10 if someone who gave a shit rang it up.

8. Imagine living like that.

Worked the night shift for Subway during college. Had a regular come in at 3am usually that would request that we toast the shit out of his sandwich. I’m talking the whole thing was basically charcoal.

First time he came in while i was on shift, I pulled his sandwich out of the toaster and he told me to put it back in…and again… and again. I thought he was a drunk guy fucking with me.

Apparently he really liked the taste of burnt everything. Grossed me out, but as long as he paid I didn’t really care.

7. How, though.

I worked at a subway a long time ago and a guy would order two full bags of lettuce on his sandwich every day.

Imagine 2 pounds of lettuce on some bread.

He would order often enough that I knew to go in the back and grab two full bags just for him.

6. Did my 3yo escape?

This one guy used to come into my sub shop at least twice a week.

Always ordered a steak and cheese with extra, extra ketchup. Except you couldn’t put enough ketchup on it.

We could use over half a bottle and he would still come back and ask for the bottle because “packets took too much time.”

5. You can never have too much lettuce I guess.

My wife worked in the student center when we were in college. I was hanging out with her once while she was closing up an event, and the school catering was there cleaning up their leftover food. I think they had had a build-your-own taco line set up, so there was this giant bowl of shredded lettuce.

A girl came up to the catering staff and was like “oh are you guys just throwing that lettuce away?” They said they were. She said “I’m a vegan so I eat a ton of lettuce, can I have it?” They we’re confused but said sure. So she went over and got a plastic bag from the chick-fil-a and dumped that whole bowl of lettuce in there and went on her merry way.

4. Mayo people.

I worked at a Burger King my junior year of high school (Not a sandwich shop, but play along). I was on specialty board (chicken and fish mainly). This order came through for an original chicken with “HHHH mayo”. “H” in the training stood for heavy or extra.

I asked my manager if it was a typo and they said no this guy comes in once a week for that sandwich. I swear, by the time my manager said the sandwich was “proper”, the mayo was thicker than the chicken patty itself. I felt like I needed to bathe afterwards.

3. “I’m actually messed up.”

Was getting breakfast at this place called “The great Canadian Bagel Company”. The girl ahead of us gets a breakfast sandwich with extra mayo and then says: “like a serious amount of mayo, more than you think is comfortable”. The guy does a solid 4 servings and she shakes her head in disgust/shame and is like “No.. I’m actually messed up, I need more mayo”.

Took everything in me not to laugh as it happened.

2. Probably keto.

I used to work at McDonald’s. We had a regular customer who wanted a plain quarter pounder, no bun, extra extra extra extra extra pickles.

Basically, just a 1/4lb beef patty with like a half cup of pickle slices on top of it.

1. Learn something new every day.

Quiznos. Mostly working with teens.

This one kid brings in a bunch of tupperwares at the beginning of his shift. Weird, but I don’t care.

End of his shift (edit 3: not closing time, we had a line-up) and his mom shows up to give him a lift. He starts filling the tupperwares with chili.

Turns out his mom tried it one day and loved it. Whole family tried: they all love it.

They’d made a deal with our boss to buy bulk chili every week.

I would…never eat these abominations. Just. What?

If you’ve got a story to add to this heap, we’d love to hear it in the comments!

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A Lying ‘Karen’ Was Called Out in Owner’s Response to a Poor Review

Oh, “Karen.”

If you’ve ever worked in the service industry you know this customer: entitled, rude, and way more of a pain than they’re worth. They expect special treatment then bully the staff and demand to complain to a manager when they don’t get their way.

This particular Karen decided to leave a negative (and clumsily crafted) review for a pub that her large, obnoxious party visited. The owner’s response is absolutely perfect.

Image Credit: Cheezburger

Wow. We already know exactly what kind of customers these are.

The story could have ended here, with this Karen’s nasty review speaking for itself, but of course that’s not what happened.

I doubt this Karen expected the owner of The Cowshed to give her such a thorough and public response.

Image Credit: Cheezburger

Clearly the owner is not here to play games.

They’re going to break it down for this Karen and her party.

Lying about what actually happened is a common theme with most Karens. They’re usually looking to receive a discount/free product.

Another tried and true Karen tactic is to threaten the livelihoods of the employees they’re interacting with by claiming to have received “horrible service.”

Jo’s lies don’t hold up against video footage and actual receipts.

As delicious as 77 pizzas sound, I have a hard time believing only three tables worth of people could purchase so much pizza in just one sitting.

Image Credit: Cheezburger

In her review, Jo claims her party was mistreated, but the owner refutes this claim.

They describe how this Karen and her party demanded special treatment, even though they showed up late, and proceeded to behave like “belligerent, entitled little toddlers.”

As someone who used to work in the food service industry, I can attest to how difficult it can be to accommodate large parties if they don’t show up on time.

Half an hour doesn’t sound like much, but if it’s a popular eating establishment with limited seating and you have guests who show up on time and are ready to pay, you don’t turn them away for a large party that could possibly no-show.

Image Credit: Cheezburger

The party didn’t just show up late. They broke glasses, argued loudly, made a general mess, asked to bring in outside food, and their demands pressured the staff into shuffling around other paying customers.

This behavior displays a clear sense of entitlement with little regard for the staff, restaurant property, or their fellow guests.

Image Credit: Cheezburger

Mistreating someone who works in the food service industry is shameful anytime, but it’s particularly shameful during a pandemic. Life is stressful enough.

Clearly these servers don’t have the benefit of getting to work from home. They’re spending their day serving other people during a global health crisis. Show some compassion.

Image Credit: Cheezburger

Gross. Just…gross.

With behavior like this, I wouldn’t be surprised if the owner barred them from ever coming back, right then and there.

This is what our Karen claims happened, but is that really what went down?

Image Credit: Cheezburger

Nobody is perfect, and plenty of us have done things we regret after a night of drinking or a stressful social event, but it turns out this Karen didn’t even attempt an apology before posting her negative review.

She is once again called out for lying and thoroughly reprimanded, but Team Cowshed doesn’t stop there.

Image Credit: Cheezburger

That’s called karma, Karen.

Hopefully this will be the lesson she and her party need to adjust their behavior going forward.

Or at least, hopefully this will prevent them from causing the same trouble for other restaurants in the area.

Team Cowshed ends their reply with a message for all other potential patrons:

Image Credit: Cheezburger

I don’t know about you, but I’m ready to visit The Cowshed and buy myself 77 of their most expensive pizzas. I just hope their food is as satisfying as this response.

Do you work in food service? Share your worst customer horror stories (or delicious payback stories) below!

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Food Service Workers Recall Really Stupid Encounters With Customers

The more time I spend around people, the more I realize they’re not too bright.

Like, not at all.

And if you work in any kind of food service job where you’re constantly trying to please customers, you know they’re going to get on your nerves. Because they’re dumb. And some of them are REALLY DUMB.

People took to Twitter and recalled their interactions with incredibly dumb customers…let’s see what they had to say.

1. COLD hot CHOCOLATE.

Way to be confusing…

2. No Doritos, please.

Get it together!

3. Oh, boy…

 

4. Ham without ham.

What the heck?

5. A real smart guy.

Seriously? This is weird.

6. After all these years.

She’s still doing it.

7. Let’s talk about bacon.

She’s flippin’ out.

8. Chicago dogs.

WTF is this?!?!

9. Hotel life.

Read the signs!

10. Lactose intolerant.

Let’s have a talk.

11. That’s confusing.

And I don’t like it one bit!

12. Sir…the dips!

Please! The dips!

13. Picky eater.

At McDonald’s, no less…

Do you remember YOUR dumbest encounter with a customer?

If so, please share it in the comments!

We’d love to hear from you!

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A Treasurer Who Doesn’t Understand Money or Numbers Picked the Wrong Fight

Running a business or an organization can be really tough. There are many decisions to make and you can never be sure any of them will turn out to be the best. But in all the confusion, there are a few basic guiding principles that can help.

For instance, maintain clear and consistent communication. We can all think of a time in our lives when something went horribly, frustratingly wrong simply because someone wouldn’t listen.

That’s the kind of story posted by user omegaweapon on Imgur. She put it up under the name “Entitled treasure [sic] at a charity can’t comprehend how 10% works…. So I’m a thief.” Apparently, OP, who goes by Abs, was dealing with the treasurer of an organization she was renting to. A treasurer who, weirdly enough, does seem to understand much about money or…numbers.

And so we begin…

Chapter 1: Lock & Key

Chapter 1 – Part 2

Chapter 1 – Part 3

Chapter 2: This Was Always the Plan

Chapter 2 – Part 2

Chapter 2 – Part 3

Chapter 3: Sebastian

Chapter 3 – Part 2

Chapter 4: Math is Hard

Chapter 4 – Part 2

Chapter 4 – Part 3

Chapter 5: The Standoff

Chapter 5 – Part 2

Chapter 6: I Fought the Law

Chapter 6 – Part 2

Chapter 6 – Part 3

Chapter 7: Aftermath

Chapter 7 – Part 2

Chapter 7 – Part 3

I have my doubts that the man she talked to explained the situation any better than Abs did. I don’t even have anything to do with this situation and I understood what she was saying perfectly the first time. This is what happens when poor listeners back themselves into a corner and refuse to admit they were wrong, even as the evidence mounts. Do yourself a favor: when you’re wrong, just fess up, and move on. It’s…a lot less embarrassing in the long run.

Have you had to deal with someone like this?

Tell us your tales of woe in the comments.

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Karen Memes You Should Show to Your Manager

Nobody is going to naming their kid Karen for at least a generation or so. It’s a meme now. A meme representing entitlement and middle-aged silliness. Honestly, I do feel bad for perfectly nice people named Karen. On the other hand, these memes are really funny.

So go grab a manager and enjoy these Karen memes while you brainstorm any other name for your next child.

15. Even doggos are getting in on the action

14. IT’S NOT A PYRAMID SCHEME

13. You should have gone for the head

12. That smile, that damned smile

11. We can build this future

10. Is that…physically possible?

9. Super hot fire

8. A Karrier

7. It’s pronounced Achei38c9

6. She’s gone too far this time

5. The end is near

4. It’s the little things

3. Embrace it

2. Self-own

1. Get ready to level up

If your name is Karen and you’re reading this, I hope you don’t take it personally. Because there’s no department you can complain to.

No, but seriously… to all of those people who are named Karen? Do you find this stuff funny or horrible? Or… to ask another way… what’s your favorite Karen meme?

Let us know in the comments.

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People Who Definitely Didn’t Get What They Ordered Online

Well, this should be interesting…

Online shopping has never been more popular or more important. The brick-and-mortar retail stores I grew up with are slowly disappearing, and I’m not complaining about it, because honestly, shopping in my underwear without being arrested is great.

But there is one major disadvantage to not being in the physical place; you can’t see and hold the thing you’re buying in person. You can look at pictures representing what you’re ostensibly ordering, but you can’t check it out to be sure until you’ve already paid your money and it shows up on your doorstep. Usually the result is mild inconvenience, but sometimes its hilarity, like these great examples of online shopping expectation vs. reality.

12. The reality stones

Said it came with ten large stones. from ExpectationVsReality

11. Faux Faux Fox

They better give me a refund from ExpectationVsReality

10. More scruff than fluff

I’ve brushed its fur for 10 minutes from ExpectationVsReality

9. At least you tried

Expectation vs. Reality after a 6-month backorder from West Elm. from ExpectationVsReality

8. Alice in diner-server land

Children’s party entertainer (Alice in Wonderland) from ExpectationVsReality

7. Congratulations?

I just won this clock from ExpectationVsReality

6. Mirror, mirror, on the key chain…

Wow. The wall will be nice ? from ExpectationVsReality

5. If at first you don’t success, cardigan

It’s.. not even a cardigan ?? from ExpectationVsReality

4. Deady bear

It didn’t come with nearly enough thread, but this is possibly entirely my fault. from ExpectationVsReality

3. Feeds a family of -1

Bread for scale from ExpectationVsReality

2. Is this a magic trick?

Tricked by the packaging of my moisturizing cream from assholedesign

1. Plastic is a synonym for rugged, right?

Colleague bought a Harley and wanted some boots. He was impressed with the $39 price tag online. Not so much when they arrived. from ExpectationVsReality

So just remember the golden rule of online shopping: before you click buy, check the return policy.

Have you ever run into a situation like this?

Tell us about it in the comments.

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10 Karen Tweets Everyone Will Probably Laugh At

There’s a word I like to use: “nontroversy.” I wish I could attribute it to whomever first coined it, but I can’t remember where I heard it. A nontroversy is a non-controversy, or, if you prefer, a nonsense controversy. My favorite nontroversy in recent memory is whether the “Karen” meme should be considered some kind of slur. You’ll catch think pieces and posts about it that are difficult to parse out; are they serious? Are they joking? Who would actually be upset about this?

To demonstrate the hilarity and thorough harmlessness of the Karen meme, here are some Karen tweets that should make just about anybody laugh, no matter their swoopy hairstyle. Some of them don’t even use the “Karen” as a punchline, but more of a comedic flourish.

10. This is my fight song

9. Every Karen needs a Floyd

8. Supply and demand, Karen

7. I was told there would be yarn

6. You’re losing kitchen privileges

5. More at 11

4. I’d like to bark at your manager

3. A natural disaster

2. Thing cost money!?

1. Such a Leo thing to say

If you don’t want to be seen as a Karen, the first step is probably not taking Karen jokes too seriously.

Which one is your favorite?

Tell us in the comments.

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This Fast Food Restaurant Has Great Customer Service to Go with Its Legendary Fried Chicken

Fast food is all about consistency in taste, value, and customer service. And when it comes to the latter, one fast-food titan stands above the rest: Chick-fil-A. 

No matter how long the drive thru line extends or how jammed the lobby gets with hungry kids, Chick-fil-A employees treat customers with tremendous respect and hospitality. And that’s not just me talking out of loyalty to their tenders.

According to the America’s Best Customer Service 2020 report by Newsweek and Statista, Chick-fil-A has the best fast-food customer service in America. They took home the title by edging out In-N-Out Burger and Whataburger.

The report was based on survey results from more than 20,000 U.S. customers that measured categories including range of services, accessibility, quality of communication and professional competence.

For anyone who has dined at Chick-fil-A, the first-place finish should come as no surprise. In fact, the restaurant finished fifth overall in the survey, with a score of 9.08. Considering the survey spanned more than 160 different categories of business, this was a major feather in the cap for one of the most recognizable brands in its industry.

Disney Cruise Line, Neiman Marcus, The Ritz-Carlton and Edward Jones were the only companies who outperformed Chick-fil-A in the scoresheet. Not bad for a place that’s synonymous with clever commercials featuring cows encouraging us to “Eat More Chickin.”

Providing excellent customer service is one of the main reasons the restaurant has become such a significant player in the fast-food game. Of course, it all starts from the top down. Founder Samuel Truett Cathy puts it best, stating, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.”

Though Cathy passed away in 2014, it’s safe to say his legacy and vision lives on.

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A Pizza Delivery Girl Shared Some of Her Most Memorable and Disturbing Customers

Pizza delivery people probably have all kinds of good stories – hopefully not of the gross or scary variety, though I’m sure those aren’t terribly uncommon.

You’re sort of let into people’s lives – or at least their front doors – on a regular basis, and as anyone who has ever worked in customer service can tell you, people consistently provide something to talk about (whether they mean to or not).

This pizza delivery girl keeps a list of her best (?) encounters on her phone, and I submit to you that they are 100% worth reading.

17. There is definitely more to this story.

 An elderly Spanish woman who meekly presented me with a (rather classy) pearl-handled .32 snub nosed revolver and asked if I knew how to load it (I do) and also, if I could load it for her (I didn’t).

16. Just because you’re a pizza delivery person you smoke weed?

Multiple instances of people asking if I would sell them pot. (bitch get your own dealer sheesh)

15. Props to this girl for being a way better sport than I ever would be.

A very drunk dude who gave me his iPhone and had me take a bunch of Myspace-esque pictures of the both of us.

He did the duck lips thing in every shot.

14. People actually do this in real life?

A dudebro wearing a bath robe and socks + sandals (indoors) who straight up wordlessly yanked the pizzas out of my hands without paying and shut the door.

Multiple knockings were of no avail.

13. What on earth is wrong with some people?

A woman who angrily demanded to see my ID because she refused to believe my claims that I’m female.

She proceeded to snatch my driver’s license out of my hand, run back into her house and show it to her children while pointing back at me.

12. I have a lot of questions for such a short entry.

A bearded man who answered the door and periodically spat blood into a crusted Harley-Davidson coffee mug while counting out his cash.

11. Yeah, no, that’s not happening.

A man with a thick Alabama accent who admonished me for standing in front of his mailbox while I waited for him to answer the door.

He then explained how this was a federal offense because I was “obstructing the mail system” and demanded my social security number so he could “report me to the proper authorities”.

10. That’s not exactly how I would expect someone to treat his daughter.

A guy who slipped a twenty directly into my shirt because I apparently was the “spitting image” of his deceased daughter.

9. Old people can be such sweethearts.

An elderly man who wrote “FUCK OFF” as his signature on a credit receipt.

8. The real question is how did she not puke?

 A guy who spent the entire time I was there digging a (impressively large) booger out of his nose.

He proceeded to smear it on, thankfully, HIS copy of the receipt.

7. You’ve gotta love the smell of judgement with your pizza.

A woman who slipped me a business card (in lieu of tip) for a laser tattoo removal clinic, explaining “In case you want to bring your mutilated skin back to how God intended it to be.”

6. I hope she at least educated them on why Bud Light is a terrible choice.

A group of young teenage girls (like 14-16) who begged me to buy a case of Bud Light (ew why) and bring it back to them.

5. Where do some people get off, I swear. If you don’t have the cash, don’t order your pizza.

A woman who admonished me for driving a Mazda, and wrote “get a real car” in the tip portion of my credit receipt.

4. I honestly hope he found someone to talk to.

A thirty-something guy who begged to get his order for free because he “works so hard”.

He visibly teared up and sniffled when I told him I couldn’t do anything.

3. I really don’t know what to say about this, but that guy…might need to find away to unwind.

A drill instructor looking-guy who filled out his entire credit card receipt, specifically wrote “0.00” in the tip portion, then proceeded to write out a check for seventy-eight cents and handed it to me.

It said “pizza tip” in the “For” section.

2. People just don’t want to commit to the part anymore.

At least three Batmans so far, but only one who did the voice.

1. I would have stayed and partied with them, for sure.

A hotel room full of badass middle-aged women all dressed as Professor McGonagall from the Harry Potter films, who were also completely wasted on Jello shots.

They kept encouraging me to stay and party with them.

I don’t know if I could do the job, but God bless food delivery people. I might not ever eat, otherwise.

Could you do it? How would you have handled some of these people? Let us know in the comments!

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