The State of Washington once forced Comcast to refund nearly 50,000 customers for charging them a $5/month “service protection plan” that actually did nothing.
A 75 year old woman was arrested after she took a hammer…
A 75 year old woman was arrested after she took a hammer to a Comcast customer service center and smashed up the waiting room. “It had never occurred to me to take a hammer to a phone company before, but I was just so upset…”
In 2007, a 75 year old woman from Virginia named Mona Shaw, smashed…
In 2007, a 75 year old woman from Virginia named Mona Shaw, smashed up a Comcast office with a hammer from being fed up with their poor customer service.
After Hurricane Ike in 2008, Comcast customers were billed for unreturned equipment…
After Hurricane Ike in 2008, Comcast customers were billed for unreturned equipment that had been destroyed by the hurricane. Customers were charged as much as $1000 for failing to return modems, DVRs, and other equipment that had been lost or destroyed.