911 Operators Describe The One Call That Haunts Them To This Day

WARNING: mentions of violence, suicide, death

Though many of us have difficult, exhausting jobs, most of us are fortunate enough to be able to say our work is not especially scarring.

Emergency dispatchers, on the other hand, have terrible stories they could tell.

Redditor Onatic420 asked: 

“911 Operators, what call scares you till this day?”

Some remembered being there for someone’s worst moment.

“My sister called 911 and while she was trying to do CPR, she was begging, ‘Daddy, please wake up!’ and that’s something that’s been branded into my mind ever since then.”

“I still think about that a lot, even though it was 4 1/2 years ago already.” – Enuke2003

“Every call where someone is reporting an unresponsive relative. Some will let you walk them through the CPR process if they don’t know it, some won’t.”

“Every one of them, you hear the caller at some point pleading with the patient to not leave them. Most times they do though.”

“Parents, spouses, children, I’ve had them all call. Never gets easier.” – RaisinBranCrunch

“My husband died of a sudden heart attack. I feel terrible for the 911 operator who took my call.”

“He had passed by the time paramedics got there, so the guy on the phone with me had to listen to me scream and cry and beg. I cannot imagine having to hear that at my job.” – LivingDeadCode

Others had gutwrenching stories about children and families.

“I was a 911 operator.”

“When I asked for the address, I got an angry man yelling, ‘Just get the f**kin’ ambulance here!’”

“When I asked what happened, the caller said, ‘You don’t need to f**kin’ know that!”’

“‘I just need to know what happened so I know who to send and what equipment to bring, sir’.”

“‘Just send a godd**n ambulance, my kid’s having a seizure! Don’t send any f**kin’ police’.”

“‘Don’t send police’ coming from a caller is basically them telling on themselves. Please send police, because the patient or the EMS crew or both could be in danger.”

“So I passed a note to my partner, who was dispatching: ‘Send PD. Extremely uncooperative caller’.”

“I tried my best to get through the rest of the questions (how old is the kid, are they conscious, are they breathing, has the seizing stopped, etc…). I got nothing but verbal abuse.”

“All I knew is that a pediatric patient had a seizure when the call started, there was yelling in the background, and there was some terrible yelling in the foreground.”

“‘PUT YOUR HANDS UP’.”

“‘HEY, WHAT THE F**K, B***H’.”

“And that was it. Police had the caller.”

“The patient ended up being a toddler, who had been beaten to within an inch of their life by that a**hole. That was terrifying and sad and I hugged my own kid a little tighter that night.” – insertcaffeine

“Not scary, but I think about them often.”

“Mother of 4 called in saying the trailer was on fire and her bedroom door was locked from the outside. I could hear her kids screaming and coughing in the background.”

“I asked her if she could open a window, but they were nailed shut for some reason. Then we had her shove blankets under the door to stop the smoke from coming in before the fire department gets out there.”

“After about 5 min the coughing dies down and she stops responding to me. Nothing at all.”

“Then the fire department comes over the line saying the homeowner came out and that no one else was inside so we could slow the ambulance. We kept telling them we’re on the phone with people inside but they assured us there was not.”

“Eventually, they pulled the people out, mother and 2 of the kids died. The man who came out was letting this family stay with him and he torched it and left them in there.”

“The second was a woman calling on her husband while they were fighting, she was screaming, saying he was in the room and had a gun and wasn’t sure if he was going to shoot her or himself.”

“Seconds later I hear a gunshot and blood curdling screaming. I asked who had been shot and she said he shot himself in the head.”

“Impossible to get that 1 minute of chaos out of my head and it was months ago” – raegirlheygirll

“Got a 911 call with just screaming. Nothing intelligible, just the loudest screaming you’ve ever heard. I started officers to the house.”

“Then a kid started yelling that her uncle was trying to kill her, her sister, and her grandmother. She started screaming again, there was a thud, and then no more sound.”

“Officers got there and a man walked out into the driveway and said, ‘I did it. I killed them’.”

“He was mentally ill and lived with his mother. She had been trying to get him committed, with doctors saying he wasn’t a danger to himself or others. His 9-year-old twin nieces were visiting from out of state.”

“He snapped that morning. Bludgeoned them all with blunt objects, including a large vase. His mom and one niece died. One twin survived with extensive injuries. It was a horrifying call.” – IWantALargeFarva

“A guy in my neighborhood killed his whole family, then called 911 and told them what he had done before killing himself.”

“I always wondered what it was like for the person who took that call and the cops who showed up to find the scene.”

“I knew the son pretty well. I was on my way to school that morning when the cops were rolling in and blocking off the street.” – markitf**kinzero

There were awful break-ins.

“A family member worked as a police dispatcher and received a call from an elderly woman.”

“Her husband had just been killed in their garage by an intruder. She heard it happening. She’s wheelchair-bound but the phone was next to her.”

“She frantically begged my family member to help her. While he was on the phone with her, the criminal cut her throat. My family member stayed on the line three more minutes until the cops got there.”

“He could hear the sounds of the attack, her gasping and gurgling noises. He kept telling her help was coming and to hold on.”

“Amazingly, she survived.”

“The criminal was later caught. A 17-year-old who just wanted the thrill of killing someone and picked them at random. He’s on death row now.” – peeweemax

And there were tragedies.

“My neighbors when I was a kid, Mrs. C had dementia, possibly Alzheimer’s, and Mr. C was like a third grandfather to me.”

“We hadn’t seen him in a week so my mom went over to see if they were ok. Mrs. C told us Mr. C was still asleep, so my mom called 911.”

“I’m glad we didn’t go in there because apparently Mr. C had passed in his sleep a few days before and Mrs. C didn’t realize.”

“Very sad for us, but I’m very grateful for the police officers who were so kind and made sure a little kid like me didn’t have to see the details. Great memories of him, though! He taught me a lot about gardening that I still use today.” – ahw34

“Former 911 operator here.”

“Sometimes the calls that stick with you aren’t the most physically traumatic. I once had a call from a 17-year-old kid who came home from a sleepover to find that his mother had moved.”

“Just packed up his sister and everything in the house and left while he was gone with no forwarding address or information. She also turned off his cell phone that morning so literally, the only number he could call was 911.”

“He was trying so hard not to cry and his voice was shaking as he kept apologizing to me for calling 911. He just didn’t know what else to do and had no other family.”

“She also took everything so all he had was a couple of things that he had taken to the friend’s house. He told me his 18th birthday was in a couple of weeks and he literally had nothing.”

“The officers that responded took him to a shelter. I think about him often and I hope he’s ok. Even if he was a kid who got in trouble or had behavioral issues, I can’t imagine coming home to find your mother has abandoned you.” – gabbobbag

These stories will surely stay with us for a while—we can only imagine how the dispatchers felt.

These are the kinds of stories, whether horrible or heartbreaking, that make us want to hold onto our loved ones a little tighter.

If you or someone you know is struggling, you can contact the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).

To find help outside the United States, the International Association for Suicide Prevention has resources available at https://www.iasp.info/resources/Crisis_Centres/

 

911 Operators Discuss the Funniest Calls They’ve Taken

I have a friend who is a 911 dispatcher in Kansas City and he occasionally likes to text me about some of the calls that he receives at work.

I think the funny, ridiculous calls help offset the terrible and depressing things they have to deal with, because you know they get plenty of those every day.

For example, he told me a guy called and hysterically told him that Tom Hanks was driving a pickup truck down 75th Street! Tom Hanks! In Kansas City!

What a job that must be…

911 operators talked about the funniest calls they’ve ever received on AskReddit.

1. This is amazing.

“A guy calls from a payphone to complain that he has a pipe wrench stuck up his butt and he needed an ambulance.

He gave his location as the corner where the payphone was located. I asked him if he could tell me his appearance so I could be sure the medics could find him.

His response, “look dude, I’ll be the only guy on the corner with a pipe wrench in his butt.”

I couldn’t argue with that…”

2. I hope he let him out.

“My department dispatches our area’s animal control after hours.

Once received a call from a guy freaking out because he caught a possum in his house. I asked him which room he was able to confine the animal and he didn’t tell me which room, but said he trapped it in a microwave.

I had many questions.”

3. Aliens!

“While working for the Airport PD we would commonly get a call from a lady that lived nearby and thought aliens were scanning her brain.

To solve this we would have to “launch the alert fighters” (which we didn’t have). She lived close enough that we could just wait till a plane took off and tell her that sound was the alert fighters.

She would be fine then for a couple more months.”

4. Wow.

“Woman calls up to allege that her car has been s*xually soiled by a car washer.

She had left her car with a valet service while she was shopping, picked it up and drove it home before she noticed a white mark on her passenger seat. She’s convinced it was spunk, so she calls the police to report it. Operator asked if she had complained to the company, which she had.

They had advised her that the soap they use for fabrics sometimes leaves a mark when it dries and if she just gives it a quick rub, it will go. She then tells the operator that she knows the company is lying because she put her finger on it and then tasted it, and it was definitely spunk and she “knows very well what spunk tastes like.”

Somehow the operator convinced her to complain further to the valeting company and ended the call before falling off his chair laughing.”

5. Haha!

“A man called to say he’s wrestling with deadly 10m (32-33 ft) snake in his backyard.

He was very scared and although I wasn’t sure how did a 10m snake appeared in his backyard I send the emergency to the police. They even called him back, but his father answered. The conversation was quite funny:

Hello, sir. Police here. Is this Mr. Y?

His father.

Do you know where your son is?

I don’t know. Went to the backyard I guess.

Maybe you should check on him. He might be fighting for his life against a deadly snake.

Turned out the guy was a little high and was wrestling with a bush.”

6. We need to figure this out!

“Dude wanted an ambulance because he needed to check if his girlfriend was pregnant or not.

I heard her in the back saying “But my period is over 2 months late!” and he was like “no, no, no. A doctor needs to see it first”.

He didn’t want to accept that it was not an emergency, and couldn’t understand how gynecologists usualy aren’t in an ambulance.”

7. Oh, boy…

“Some guy called about 2 am flipping out becuse his meth batch smelled funny, and he wanted the fire department, but no cops! I got an address out of him after a ridiculous run around, and sent it over to the dispatch people across town.

They didn’t send cops. He was in the county, they sent deputies, and the fire department, and the DEA, and the hazmat team, and he got to come visit and then go spend an ungodly amount of time with the state DOC.

I think he got 50+years. the house/ property he was renting was demolished and is a hazardous area now because he was making so much meth, and I think explosives.”

8. Ouch.

“I used to be a 911 operator from 2014-2018. I was also responsible for training new hires on answering phones.

One day, I get a medic call for a guy wanting an ambulance because he has hemorrhoids. I try to get more information from him like his name, phone number, and where he’s located. I get all of that he starts screaming “MY *SSHOLE, MY *SSHOLE”. During his screams about his *sshole, I turn to my trainee and blankly stare at her.

That was about 6 years ago. We still joke about it to this day.”

9. Are your parents home?

“A young kid called and asked to talk to the fire trucks.

It was pretty late at night so I told him the firetrucks were already sleeping and asked him to put a parent on the phone.”

10. Wrong place.

“We’ve had people wanting the police because those a-hole McDonald’s employees refused to sell them a whopper.”

11. Two stories.

“I had a guy call in to try and rat out a Chinese massage parlor for giving out “happy endings.”

It was clear that he had some kind of religious guilt about it or something with a deal gone wrong (clearly not a case of molestation, so this is okay to laugh at)… and was trying to make amends. While the premise alone is funny, he REFUSED to say “hand**b”, jacked off, etc. He kept beating around the bush about it and wouldn’t give details, just heavy implications

. Over the course of this five minute call, every other dispatcher picked up on the line and muted their mics, but the room was howling with laughter as this dude danced around getting a tuggy. Eventually, I passed it off his call to the detective/vice division, but that was a very funny five minutes of worksafe masturbation humor

I had another call from a neighboring town that called us because the local department wouldn’t take him seriously. His issue was that a co-worker threatened to, and I quote, “punch his dick off.”

The second he said it, I started laughing because I wasn’t expecting it. He said it with what felt like a comical tone to it as well. I recovered well enough and eventually told him there wasn’t exactly a lot we could do, as it was out of our jurisdiction, but he kept repeating that he was going to have his dick punched off and… I dunno, something about that still makes me laugh to this day.

Almost cartoonish levels of violence enters my head where a weiner just gets Falcon Punched clean off and it makes me giggle.”

12. Locked in.

“I had a man call because he was locked in an Exxon station.

Just trying to take care of business and the workers shut down, turned on the alarm (which he immediately set off when he opened the bathroom door) and left. I stayed on the phone with him until the state police got there.

He was like… My car is still at the pump! This alarm is so loud….”

13. A story from Mom.

“My mom was a 911 operator in the SF Bay area in the 80s and 90s. I asked her to tell me a story to pass along, so here it is:

I got a 911 call and I couldn’t understand the caller. He was slurring his words. I knew he was calling from a bar so I asked if he’d been drinking and after asking many times I asking, I was able to determine that he wanted the police, not an ambulance.

He wanted to file assault charges because a woman pulled his tongue. I asked, “how was she able to pull your tongue?” and he said, “because I stuck it out at her.” I had to keep muting the call because I was laughing so hard.

Apparently my supervisor went on to play this call in seminars for years and always got a ton of laughter.”

Have you ever had to call 911 before?

Or maybe you worked as a 911 operator?

If so, please share your stories with us in the comments.

Thanks in advance!

The post 911 Operators Discuss the Funniest Calls They’ve Taken appeared first on UberFacts.

911 Dispatchers Share What Crimes Happen More Often Than You Think

I have a friend who is a 911 dispatcher and he tells me some pretty crazy and ridiculous stories, so I can only imagine what that job is like on a daily basis.

A bunch of dispatchers shared their stories on AskReddit about what crimes happen a lot more often than you would probably think.

1. Watch the alarm

“I remember being surprised by how many bank alarm calls there were. Turns out, bank tellers accidentally bump the silent alarm button fairly often.”

2. Missing

“Cop here, not a crime, but the amount of missing people reported is insane. Normally juvenile runaways but I feel like it’s hundreds a day.”

8. Theft

“Former 911 operator;

What surprised me was the sheer amount of big-ticket item theft…

I’m talking like they walked into an electronics store and walked out with a 50″+ TV (or two or three or whole damn pallet of them)…or walking into a sporting goods store and walking out with a canoe.

It just floored me as to how frequently it happens. I guess if you act like you’re supposed to be walking out of the store with a canoe, people don’t seem to ask too many questions.”

4. Suspicious

“My friend who was a 911 operator says that suspicious packages are reported all the time. 99.9999% of the time they’re backpacks left by homeless people.”

5. Not very serious…

“As a former 999 operator, these ‘crimes’ were reported regularly-

Car parked across someone’s driveway

Neighbors having a barbeque

Fireworks, even on Bonfire Night or New Year

Kids ‘hanging around’

Children playing football

‘I’m really drunk and I’ve lost my friends and I haven’t got any money left, you need to come and pick me up’ (No, we won’t)

‘Yeah, what it is yeah, it’s all kicking off, get down here now!’ “

6. Serious crime

“Lest anyone forget, you forgot to add to your list the ignorant aholes who call cops on little kids for running a godd*mn lemonade stand.”

7. Depressing

“Mom does dispatch. Not actually a crime per se but suicides. The number of times she tells me about talking to a parent/spouse/child that just found their loved one dead from suicide is depressing in and of itself. We live in Utah so our suicide rate is higher than almost everywhere in the nation.”

8. Family violence

“Criminal lawyer here who has to listen to 911 recordings daily.

Family violence. Husband/wife, parent/child, elder abuse.

Almost every victim tells me by the time it’s a criminal offense that’s reported, it’s been going on for years. And usually? It’s someone from outside the family that reports.”

9. Old folks

“Alarm Company Dispatcher here

Old people slip out of bed ALL THE TIME. You don’t really think about it but if they can’t really move, they will probably just get into bed barely resulting in them falling out of bed during the night.”

10. Lock your cars

“Larceny from your vehicle. Especially when your car is unlocked (which is stupid to ever do). People who break into cars for a “living” are quick, able to get in and out without breaking anything, and will take anything they can find.”

11. Fraud

“On the non-emergency side of the police calls we get, fraud and identity theft are really on the rise. Especially preying on the elderly, calling and saying a loved one is in jail and making them “pay” over the phone for bail. We have dozens of fraud calls pending every day. People are so trusting and naive to the fact that people are scamming them.”

12. DUI

“DUI. We may have the plate, the location, the info of the driver but if the officer can’t find them there’s nothing that can be done.

To add onto that, I might tell an officer that they are obviously intoxicated and they clear the call with nothing done. They do that because DUI cases are a pain in the ass and often don’t amount to anything which is a shame considering the amount of work that goes into them.???????”

13. Gettin’ towed

“I had no idea how many cars get towed out of private lots. Years ago my wife and I were out and she suggested we just park in some strip mall’s lot. There were signs everywhere advising you’ll be towed so I decided against it.

Fast forward 4 years and I work for the agency that covers that parking lot. They tow a few cars every night. Never knew so many places made good on the threat.”

14. Hmmmm

“(S)extortion, by which I mean people getting naked for a stranger during a Skype chat, that stranger records and/or takes a bunch of screenshots, and then tells them it’ll take $500 or more to prevent the video/pictures from being all over Facebook.

This used to be an occasional deal, maybe once every couple weeks, but lately, there are a few that come in every other day. A lot of it seems to come from the Philippines, or at least that’s where the money gets sent, and yes some people do send the money.”

15. Gangs

“911 Dispatcher here. Gangs are very common. The most affluent part of my county has a rather dangerous gang and all the rich people in their gated communities are either ignorant or in denial. One woman was even offended that I even suggest the very notion it was possible.”

The post 911 Dispatchers Share What Crimes Happen More Often Than You Think appeared first on UberFacts.

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